Accessing Autodesk Support and Granting Microsol Resources Autodesk Subscription Support View Access
August 28, 2014 Leave a comment
In order to access support from your Autodesk Account, you will want to start by logging into your Autodesk Account at accounts.autodesk.com. Click the Account tab at the top to display all your products and services:
Now click the Support tab on the menu at the top of the screen and select “Contact Us” from the menu options.
If you are an Autodesk Subscription customer, you can access support in Subscription Center by completing the following steps:
- Log into Subscription Center at autodesk.com.
- Select Support Requests from the Welcome screen. If you’re already viewing your subscription benefits, select Technical Support from the left-hand menu and select “Create a Support Case” in the Web Support.
If you want to complete a Web Support Request, you will need to select the Support Topic that best describes your issue:
Then fill in the required information (marked by the red asterisks). Note: This information will vary depending on the chosen topic. Please provide as much information as you can so that Autodesk can provide the best possible support.
To help describe your case, attach any files (such as screen shots or log files that may help the support specialist) by clicking the Browse button. Finally, click the Submit button when your request is complete.
Quite often, our customers using Autodesk software create support cases in Subscription Center. When creating a case, it is very important to grant us, your reseller, access to the case so that we can help in an appropriate manner. In order to do so, please use the checkbox option for whether or not information is shared with the reseller. If you click this, then you are agreeing to the share the case information with us at Microsol Resources.