Revit 2015: “The Path you have specified for the default family template files is invalid”

Error Message

Error Message when Launching Revit

In Computer-Land, Gremlins unfortunately exist. I started seeing this error lately on a lot of our training workstations and a couple of client’s workstations. This usually shows up when Revit is launched. If it was a new installation, I blamed windows permissions and antivirus software because the Templates Folder the message was referring to is located in the ‘C:\ProgramData\Autodesk\RVT 2015\Family Templates\English_I‘ folder – a folder that tends to be hidden and protected. This was the case until it happened to me while I was working on my workstation.

Revit froze, and a secondary installer started running without any warning. I call these zombie installers, because you don’t know where it is coming from or what it is doing. Thankfully this never happened until now. Soon after, I restarted Revit and got the message in the screenshot above. On checking I realized that the actual Templates were intact, but the path that Revit followed to find them was missing. This path is specified in the Revit.ini file.

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ELI6: Autodesk Revit 2015 Updates Demystified

One might be tempted to think that you could do brain surgery more easily than figuring this out. After getting a few queries, I decided to draw a Google Drawing (click on the image) to illustrate the various update paths for the software for clients who have various updates of Revit 2015 currently installed. Please click Yellow colored Triangles to see the appropriate links to Autodesk Web-pages. If you still have questions, please reach out to us.

WHY DO YOU NEED UPDATES: Updates patch known vulnerabilities in the software. If you don’t have the latest update, you are very likely to experience an application crash. In keeping with Murphy’s law, these crashes occur when you don’t need it the most eg: when you are on a deadline.

DISCLAIMER: This diagram was constructed based on the ‘Readme’ documents of each update. From past experience, the installation may not always be straight forward. Sometimes you may have to install all the preceeding updates before being able to update to the latest (in spite of the Readme advising the contrary).

Using the Autodesk Virtual Agent to Download Previous Versions of Autodesk Software

Autodesk Virtual Agent is an alternate way for one to download and activate both current and prior versions of Autodesk software in the case of not having access to Autodesk Account.

Once you download your Autodesk product within Autodesk Virtual Agent you will  need your license serial number and product key to proceed with installation and activation.  Contract administrators (Contract Manager/Software Coordinator(s))can locate this information within Autodesk Account. Customers can also feel free to call us at 888-768-7568 for us to provide this information.

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Five Installation Tips For Autodesk Software

Autodesk Software is complicated. When one thinks that one is installing a single application, the reality is that there are at least four or five other applications and services being installed at the same time. Multiply this number a few more times when you are installing a Suite of products.

So what can go wrong? Almost everything! From a technical perspective, between Microsoft Windows updates, anti-virus software, Windows User Account Controls, and malware from  shady websites (that you weren’t supposed to visit at work), it is a miracle that one is able to install anything at all.
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AutoCAD 2016 Installation Error 2203

coding-on-laptopWhile nobody likes getting error messages when installing software, getting one that isn’t that descriptive makes things far worse. Luckily we can rely on installation logs to fill in the missing pieces, though, truth be told, sometimes a little sleuthing is required as well. At the end of the day people are generally happy when a problem is fixed, but often are curious as to why the issue happened to begin with. So while this blog post has an easy answer, the steps to arrive at the answer are worth knowing. Read more of this post

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