Autodesk Application Manager

As you may have already noticed, Autodesk recently added a new Autodesk Application Manager desktop component included with the most recent line of 2015 products.

So, what exactly is the Autodesk Application Manager?

The Autodesk Application Manager is a cloud-centric software delivery solution, which includes a desktop software component that self-installs with all Microsoft Windows-based Autodesk 2015 products and suites. Autodesk Application Manager actively keeps users informed of product updates associated with your particular product, by sending alerts about new Service Packs and other assets (such as Product Extensions for Subscription Customers) as they become available—eliminating the need to independently search for updates from multiple sources. This solution replaces previous product update components, specifically LiveUpdate, portions of InfoCenter / Communication Center, and CAD Manager Control Utility, although these components will remain in production to support previous product versions.

How does it work? Read more of this post

How to purchase Autodesk physical media from within Autodesk Subscription Center

Please note: effective September 29, 2014, physical shipments of Autodesk software are available for purchase for $30 US each (costs include standard shipping) from within Autodesk Subscription Center.

If you are the Contract Manager or a Software Coordinator for an Autodesk Maintenance Subscription Contract, you can follow the steps below in order to purchase a physical copy of the current version of your Autodesk software. Read more of this post

Combining Network License Files

When you create a license file for network use, it will issue an individual license file for each application.  E.g. if you have 10 licenses of Autodesk Building Design Suite Standard 2014, and 4 licenses of Autodesk Building Design Suite Premium 2014, these licenses will be issued separately and need to be merged into a single license file.

This may seem like a straightforward process, as the licenses are essentially text files.  However, there are some best practices that need to be followed.

Duplicate Lines
When you create the license file, there are three lines at the start of the file:

SERVER MY-SERVER-NAME 0126C95E39F2
USE_SERVER
VENDOR adskflex port=2080

These lines indicate the server name, the server’s MAC address, and tells FlexLM to use port 2080.  These do NOT need to be repeated when you merge the license file.

The license file will function correctly if the lines are repeated.  However, the file will not work correctly if there is a mismatch with the server name, the MAC address or the Vendor port — and since FlexLM is case-sensitive, a mismatch of capitalization will also prevent the license server from issuing all the licenses.  Since duplicating the headers introduces a possible point of error, and does not enhance functionality, we recommend you omit the header altogether.

Sample 04

Issue Date
Another item is that the date the licenses are issued must be the same.  If the dates mismatch, then FlexLM will not issue all of the licenses.

In the sample below, the dates do not match.

Sample 05

As you may notice, we are using Autodesk’s License Parser to check on the file.  More on this below.

License Order
We prefer to keep licenses in order, going from the lowest on the cascade sequence to the highest.  In the above example, Autodesk Building Design Suite Premium 2015 is typically earlier in cascade sequences than Autodesk Infrastructure Design Suite Premium 2015.

The cascading sequences can be found here.

Duplicate Licenses Are Not Allowed
In some instances, a firm may have more than one license for the same product, e.g. firms may merge, or a company may upgrade one group of licenses after a second set was upgraded.  FlexLM will not issue the second licenses under these circumstances.

In the example below, we have two difference licenses of Autodesk Building Design Suite Premium 2015, one with 10 seats and one with 4 seats, and different serial numbers.  The licenses need to be merged by your Autodesk Reseller, and the license file has to be regenerated with the new license.

Sample 06

Limitations of the License Parser Tool
While the License Parser is a very useful tool when merging licenses, please note that at the time of this post, it is still in beta and has some notable limitations, including:

  • It will not detect a mismatch between the header lines
  • It does not check for any syntax errors in the encrypted sections
  • It will not report if your MAC address is too short (note: the parser will not show a MAC address at all, if it’s too short)
  • It will not alert you to duplicate licenses

Still having problems? Give us a call at 888-768-7568 and we’ll help you out!

How to reset your Autodesk Subscription Center password

So you’re a Maintenance Subscription customer but you forgot the password to log into your Subscription Center account? You’ve come to the right place.

As you may already know, the Subscription Center uses the same Autodesk ID (user ID) and password as many other Autodesk communities. In other words, you can manage basic account settings from either your Autodesk Account or Subscription Center. Below you will find the steps to reset your password from either Autodesk Account or Subscription Center.

How to Reset your password from Autodesk Account

  1. From the Autodesk Account login, click Forgot Your Password? located under the Sign in button. Sign in with an Autodesk Account
  2. Enter your Autodesk ID or email address and click Continue. Account Recovery
  3. You’ll receive an email with instructions to reset your password. Note:Your new password must contain at least 1 number and 1 letter and be 8-12 characters.

How to Reset your password from Subscription Center

  1. From the Subscription Center login page, click Forgot Password? Autodesk Subscription
  2. Enter the email address associated with your Subscription account and click Submit.Forgot Password
  3. You’ll receive an email with a link to reset your password. Click Reset my Password and enter a new password. Click Submit to log into your Subscription Center homepage.Create Password

Still having problems? Give us a call at 888-768-7568 and we’ll help you out!

Accessing Autodesk Support and Granting Microsol Resources Autodesk Subscription Support View Access

In order to access support from your Autodesk Account, you will want to start by logging into your Autodesk Account at accounts.autodesk.com. Click the Account tab at the top to display all your products and services:
All Products & Services

Now click the Support tab on the menu at the top of the screen and select “Contact Us” from the menu options.

New Picture (1)

If you are an Autodesk Subscription customer, you can access support in Subscription Center by completing the following steps:

  1. Log into Subscription Center at autodesk.com.
  2. Select Support Requests from the Welcome screen. If you’re already viewing your subscription benefits, select Technical Support from the left-hand menu and select “Create a Support Case” in the Web Support.New Picture (2)

If you want to complete a Web Support Request, you will need to select the Support Topic that best describes your issue:

New Picture (3)

Then fill in the required information (marked by the red asterisks). Note: This information will vary depending on the chosen topic. Please provide as much information as you can so that Autodesk can provide the best possible support.

New Picture (4)

To help describe your case, attach any files (such as screen shots or log files that may help the support specialist) by clicking the Browse button. Finally, click the Submit button when your request is complete.

New Picture (5)

Quite often, our customers using Autodesk software create support cases in Subscription Center. When creating a case, it is very important to grant us, your reseller, access to the case so that we can help in an appropriate manner. In order to do so, please use the checkbox option for whether or not information is shared with the reseller. If you click this, then you are agreeing to the share the case information with us at Microsol Resources.

 

Join us at Ideate’s Event: Master the Revit Data Model on September 16th in NYC

Ideate Software is pleased to announce that Ideate Software will be holding a morning seminar event in New York City on Tuesday, September 16th. Discover what Ideate BIMLink and Ideate Explorer for Revit can do to help you save time, enhance collaboration, and increase accuracy on Revit projects. This seminar is suitable for Revit users of all levels and disciplines. Please read on for the presentation description and schedule.

September 16th, 2014

Convene
730 Third Ave (between 45th and 46th)
New York, NY 100174
*Located in the TIAA-CREF building. Location is secured, so pre-registration is required and we suggest arriving a few minutes early.

8:00 am : Light Breakfast, Networking, and Introductions

8:30 am : Auditing Your Project with Ideate Explorer for Revit
If you are not yet providing weekly auditing on your Revit models, then your project is at-risk. Learn our top 10 ways to audit the Revit model.

9:30 am : Mastering Your Revit Data With Ideate BIMLink
With Ideate BIMLink, you can pull a variety of information from your Revit model into Microsoft Excel, and push edited BIM data from Excel back into Revit with speed, ease, and accuracy, saving you a lot of time and money. We will be showing you several ways to quickly edit your sheets and views using BIMLink.

For more information:  View the full invitation. Register here.

Revit Server: Backing up files and keeping the cache refreshed

Revit Server is a useful tool for multi-site collaboration, but it also has some limitations, and some issues that require preparation and attention.

The first issue is: how should I back up the models that are in Revit Server?
The second is:  when accessing models on the Accelerator, why do they open quickly on some occasions, and very slowly on others?

The answers to these issues are linked.  Let’s start by reviewing some backup methods.  Read more of this post

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