How will you buy Autodesk software next year?

Autodesk is gradually transitioning new software purchases for their products to subscription options only. In the first phase of this transition, new seats of most standalone perpetual software products like AutoCAD will generally be available only as a Desktop Subscription beginning February 1, 2016. Therefore, this change will affect only those customers who already own perpetual licenses of standalone desktop software; it does not affect customers using Autodesk product suites or those already on a desktop subscription plan.

Throughout this transition period, Autodesk and Microsol Resources will work with customers to make this transition as smooth as possible, and will provide as much advance notice as possible so that customers can anticipate and plan for these changes.

This FAQ has been prepared to address any questions about this transition.

To find out more about the right Autodesk software product — perpetual licenses or desktop subscription — for your organization and project, please contact us at info@microsolresources.com.

Autodesk Server Security Upgrade: Impacts on Autodesk Desktop Subscription Products and Autodesk Licensing Hotfix – POODLE SSL v3

On March 31, 2015, Autodesk will be performing an upgrade to their security protocol that will enhance the ability to provide secure access to Autodesk Desktop Subscription products. The upgrade is in response to published information describing the POODLE vulnerability in SSL 3.0, a communication protocol designed to provide security over computer networks. This industry-wide vulnerability is affecting the SSL 3.0 protocol itself and is not specific to Autodesk products

What is happening?

All Autodesk Desktop Subscription 2014 and 2015 products implement SSL 3.0 and are affected by the POODLE vulnerability. Poodle SSLv3 vulnerability is registered in the Common Vulnerabilities and Exposures systems as CVE-2014-366. Therefore, on March 31, 2015, Autodesk will disable SSL 3.0 on our Desktop Subscription authentication servers.

What do you need to do? Read more of this post

How to Request a Company Name/Address Change for your Autodesk Subscription Account

For self service:

  1. Visit: online request.
  2. Enter in the required information only. In the “How May We Assist You?” field type: Company Change of Name and/or Company Change of Address

For Microsol Resources assistance:

  1. Please complete Section A by selecting either Name Change, and/or Address Change, and/or Name Correction on form
  2. Please fill out section B with both the outdated information and the correct; current information.  Do not worry if you do not know your Customer Specific Number (CSN); we will complete that portion on your behalf.
  3. Please complete Section D with the appropriate signature of an owner, principal, associate, partner.
  4. Please forward to your contact here at Microsol Resources where we will either add the Customer Specific Number (CSN) or complete section C and submit to Autodesk for processing.

How to transfer ownership of Autodesk Licenses (TOL)

Before we get started on how to transfer ownership of Autodesk Licenses, let’s define what a Transfer of License (TOL) is. A TOL is either (a) a transfer of a perpetual license from one person or company (Transferor) to another person or company (Transferee); or (b) a transfer of license by the licensee from one country to another country for use in that other country. The Autodesk License and Services Agreement governing use of Autodesk software generally prohibits TOLs without the prior written consent of Autodesk. The process below sets out the steps to be taken to request Autodesk’s consent to, and/or Autodesk’s agreement to give effect to, a TOL.

Please note: If you own a standalone license and just want to move this from one computer to another, you can do so by using the License Transfer Utility.

Moving on, in order to make a TOL request, you will want to follow the steps below:

  1. Complete the Transfer of License Application. Please don’t forget to complete Section 3, Enter the Prospective Recipient (Transferee) reseller information, on your TOL application. This way Microsol Resources will be kept in the loop as to the progress and results of your request.
  2. Transferor and Transferee must print and sign the Application.
  3. Scan your signed Application and save it to your computer in a PDF format.
  4. Complete Autodesk’s online Customer Assistance web form.
  5. In the “How May We Assist You?” Field, enter “License Transfer Application” and submit your application.

After you submit your application:

  • You will receive an email with your case number
  • Autodesk will review your transfer application and if they need any additional information, you will be contacted
  • Autodesk will also notify you to confirm whether or not your TOL Application has been approved, and/or whether or not they will give effect to your TOL request.

If you are still having trouble with your TOL request, please contact us at info@microsolresources.com or call 888-768-7568.

A360 Collaboration for Revit: Turning the Communication Tab On and Off

When you first open A360 Collaboration for Revit (“CFR”), you should see the new Communicator window:

cfr1

This panel provides selected information, such as the list of projects, synchronization status, and chat sessions sent via A360.

While it looks like it should be turned on and off as a User Interface, it is not present in that area:cfr2

Instead, you go to the Collaborate tab, look at the Communicate panel, and select Communicator.

cfr3

We also noticed that in some instances, the Communicator button is not present in the panel; i.e. if you close the Communicator, you may not be able to open it again.  If you run into this problem, close Revit 2015 and delete your Revit.INI file.  Please note this will reset your Revit 2015 interface settings.  The file is normally located at:

%userprofile%\AppData\Roaming\Autodesk\Revit\Autodesk Revit 2015\

Also, keep in mind that if you rename the existing Revit.INI file and leave it in that directory, it will be deleted when you next open Revit.

Please join us for our webinar on A360 Collaboration for Revit on February 17th 2015!  Register here.

If you still have questions, please give us a call at 888-768-7568 or send an email to info@microsolresources.com.

ACCESSING AUTODESK 360 BENEFITS WITHIN AN AUTODESK AUTOCAD OR REVIT PRODUCT

In order to access Autodesk 360 benefits within an Autodesk Autocad or Revit product, please follow the steps below:

  1. Open your Autodesk product: AutoCAD, Revit, etc.
  2. Navigate to the Communication Center toolbar located in the upper-right corner of your Autodesk product.
  3. Click the Autodesk Online Services drop-down list, labeled Sign In, to open the Autodesk – Sign In
    AutoCAD toolbar:
    AutoCAD toolbar
    Revit toolbar:
    Revit toolbar
  4. From the Autodesk – Sign In dialog, enter your Autodesk Account ID or email address and password. Autodesk Sign in
  5. Once logged in, one can click the Account Details link in the Communication Center of either product:
    AutoCAD toolbar:
    AutoCAD toolbar
    Revit toolbar:
    Revit toolbar
  6. Clicking the Account Details opens the Autodesk – User Profile dialog, which gives you access to edit your profile or change the password on your account. Autodesk User Profile
  7. In AutoCAD, the first time you sign into Autodesk 360, you may be prompted with the following dialog where you can edit your default settings and choose to automatically copy your files to the cloud, or customize your synchronization settings.
    Default Settings
  8. Clicking on the drop-down arrow next to your login name in the Communication Center, you’ll notice that you also have additional options as can be seen below.
    drop down menu
  9. Clicking Sync my settings with the cloud brings up the following dialog:
    Enable Customization Sync
  10. Click Start syncing my settings now to activate syncing. This will activate syncing per your settings, and place a “√” next to the setting in the Communication Center.
    Start Sync Settings
  11. You can turn off the synchronization at any time by clicking the setting again, or toggle it off within Options. Also note that you can “Choose which settings are synced” by clicking the hyperlink in the Enable Customization Sync dialog, which opens the following box.
    Enable Customization Sync dialog
  12. Back in the Communication Center drop-down, click the Online Options… to open the Online tab in the Options dialog. From here, you can do a number of things, including view the cloud storage allocation amount, which is preset at 5GB.
    Online Options
  13. The last option on the Communication Center drop-down is the Autodesk 360 button, which takes you to your personal A360 drive in the cloud.
    A360
  14. As you can see there are quite a few functions available to you once you’ve logged into Autodesk 360 via the Communication Center. Now you should be able to take advantage of Autodesk 360 benefits, including rendering in the cloud, which will be a separate blog.

    If you still have questions, please give us a call at 888-768-7568 or send an email to info@microsolresources.com.

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